Original Headline: Liu Qingfeng, President of HKUST News: “The high AI replacement rate is actually not favored by humansâ€
Reported by Wang Fan from Guangzhou
In 2017, artificial intelligence captured global attention in a way that had never been seen before. That year also marked the rise of AI as a national priority. In July, the State Council released the "New Generation Artificial Intelligence Development Plan," and by December, the Ministry of Industry and Information Technology issued the "Three-Year Action Plan for the Development of a New Generation of Artificial Intelligence Industry (2018–2020)."
For HKUST News, which holds over 70% of the Chinese voice market, it was a year of major breakthroughs. In August, they set a new global record in lung nodule detection with a reading accuracy of 94.1%. Then, in November, their flagship product, the AI Robotic Intelligence Assistant, became the first robot to pass the National Qualification Examination.
By December, the Ministry of Science and Technology announced the first four national AI open innovation platforms, built on the intelligent voice platform of Beijing University of Science and Technology. Later, they approved the establishment of a national key laboratory for cognitive intelligence, relying on the University of Science and Technology of America.
At the 2017 Fortune Global Forum in Guangzhou, Liu Qingfeng, President of HKUST News, was interviewed by the 21st Century Business Herald. He shared his insights on how AI will transform human life and the future of work.
Liu emphasized that AI would change the way humans interact with machines and allow machines to replicate many human capabilities, freeing people from routine tasks and enabling them to focus on more meaningful work. He predicted that within the next three to five years, the AI industry structure would be defined, and companies that specialize in vertical fields would have the best chance to succeed.
"Let humans stand on the shoulders of artificial intelligence," he said. When asked about concerns over AI replacing jobs, Liu pointed out that while some roles—like customer service, stenography, and bank tellers—may be replaced, there are three types of jobs that are unlikely to be taken over: those requiring communication, empathy, and creativity. He also noted that societal changes in labor structures have always occurred, and AI's rise would improve productivity and reduce costs in healthcare and education.
Regarding AI's role in empowering individuals, Liu stressed that not everyone needs to become a technical expert. Instead, AI should become as accessible as water and electricity, helping people handle routine tasks so they can focus on decision-making and creativity. He envisioned a future where the traditional 8-hour workday and 5-day week could be shortened, giving people more time to imagine and innovate.
When asked about AI development at the city level, Liu suggested that cities should conduct SWOT analyses based on their own resources. He highlighted two paths for success: one through original technology innovation, and the other by transforming specific industries like law or healthcare. He also advised entrepreneurs to start small, focusing on niche markets before expanding into broader ecosystems.
HKUST’s AI assistant recently passed the National Medical Qualification Exam with a score above the passing line. While this demonstrates its ability to understand medical cases and perform logical reasoning, Liu acknowledged that AI still requires human oversight. The goal is to create a human-machine collaboration model that improves accuracy and efficiency in healthcare.
Finally, Liu outlined HKUST’s strategic vision for the coming year, emphasizing the "platform + track" approach. This involves opening up core AI technologies to support developers and building specialized applications in education, healthcare, and urban industries. With over 1.5 billion terminals on their open platform and 465,000 entrepreneurial teams already using their services, HKUST is well-positioned to lead the AI revolution.
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