After more and more devices supporting USB PD charging, it started to itch, and I want to buy a good PD charger. In addition, Dell has a very rich layout on the PD power supply line. The fast charging power of the mobile phone is about 24W. So enter a 30W Dell USB PD charger to play.
JD is too expensive, go to TB to buy a look that is okay, plus shipping costs only 100, much cheaper.
Although I have always known Taobao fakes, there are a lot of friends who can help me to identify the true and false, and before that, I also consulted whether the customer service is genuine, and asked the customer's detailed parameters, whether it can charge the PD.
It seems that the customer service is very confident, he said that they are selling the genuine after-sales outflow, so I am lucky to have a single order in Taobao.
The first step: first confront the sellerAfter receiving the goods, I really felt that something was wrong. I have seen the true and false comparison of the Dell 30W charger on the charging head network. The appearance received is exactly the same as the fake one. To further confirm, I decided to disassemble this charger.
This is a genuine disassembly diagram.
The above two are the dismantling diagrams of the fakes bought this time.
From these pictures, it can be easily seen that, besides the appearance is a lot worse, the inside can be seen at a glance and the materials used are completely different. As for the poor workmanship, not to mention, now I can already Make sure this is a fake.
Going to the store to return? If the store owner knows that he is selling fake goods, he may promise to return the goods without saying anything, but it is a bit troublesome for me to take it apart.
And if the other party is not good at speaking, it may kill and not recognize the number. It is better to take the opportunity to try the legendary Taobao rights protection service.
Let’s go and see what the store has set for itself.
At that time, I saw that the praise was constant, I was okay at first sight, and then I chose to buy it here.
Look for the seller to chat, first pretend to be white, lower the other party's alertness and suddenly come to a strong offensive.
In order to avoid the seller's swearing, it is necessary to follow the routine and let him face the question of only "yes" or "no", leaving no room for explanation.
The seller really did not answer this question is not genuine. I will ask again to see:
Still not answering positively, it seems that he is likely to be guilty.
Take out the term Dell to scare the other party, immediately smashed, but still do not admit that he is selling fakes, just let me return.
A "not incomprehensible" tone, but his use of very vague words such as "factory, after-sales" is very difficult to use as evidence.
I have been biting the official name of Dell to guide him to say that it is leaking, but the seller seems to be a professional layman, not at all positive.
Then, after I provided the disassembly diagram, the seller has been returning all kinds of broken cans. Of course, I have not retired and everything has been removed.
I thought that I could not give up on this, so I thought of Taobao arbitration.
Second round: Taobao ArbitrationSo I thought that Taobao’s boss shouted and shouted so hard, should there be a series of penalties for these fake sellers? First go to Taobao's rights center to see the process:
Then click on it like this:
Looked like it was playing a monkey. Fortunately, you can directly contact the customer service on Taobao, first find them chat.
Very good, Taobao customer service should be able to help me punish the store, no fake one will lose ten will have a fake three.
The customer service answer is really funny, and the return is also a punishment for the merchant shop? Is it a punishment for me? I have to trouble me if I buy fakes. The store is lying down and receiving the goods and it will be fine.
This professional slapstick attitude of the store is unlikely to let him admit that it is a fake. I have to see if Taobao can help me.
There is a channel for applying for customer service intervention on the return side. First, I will try to find a condition that the seller cannot accept, so that he refuses the refund application.
So I chose to refund only the return, so the seller will definitely refuse, and then I can apply for customer service intervention. After I applied for a return, the seller did not forget to chat with me:
I certainly ignore him, and I hope he will refuse it soon.
After another day, he really refused a refund. I immediately applied for customer service intervention, and compared the specific disassembly map and the genuine disassembly diagram one by one, as a voucher upload, and rendered me how miserable this fake pit was, so that Taobao severely punished the merchant.
Now entering the Taobao arbitration outflow, and then waiting for a while, let Taobao customer service as a justice messenger, try this conspicuous store selling fake goods.
After four days, the results finally came out. However, this result really surprised me. Why did I go through so many rounds of struggle, and the final result was more favorable to the store than the original?
The seller does not know if he has contacted Taobao's customer service. After I reported him, the customer service and the seller did not seem to do any action, and then automatically determined the favorable results for the seller.
Maybe I am too lacking in social experience. The logic of Taobao is like a drowning business with vendors selling fake goods.
What's even more interesting is that at this time I only have one option for returning goods. The other channels that contact Taobao are all closed, and there are hints that the order can not be appealed after the return process is completed.
Taobao is a wonderful self-directed self-acting, and the annual anti-counterfeiting action may be three minutes of heat, and the hit merchants may be just a broiler.
In the third round, try Taobao arbitration again.After completing the previous process (but the result is a failure), I saw that I was able to find Taobao Xiaoer in a very inconspicuous place to continue chatting. Under my confession, Taobao Xiaoji agreed to help me enter the arbitration again. Mode, but this time Taobao can really help me?
Especially this sentence is impressive but not at all exciting. . .
Finally, he decided to help me re-enter the arbitration process, which seems to be good news.
What's amazing is that it took only a few dozen minutes to process it, but the result was the same as before: a refund of the return.
Taobao Xiao Er can't help me completely.
The fourth round: Taobao reported on the whole networkFortunately, I finally found Taobao to go to their system to report fakes for further feedback, with the last hope to try here.
However, there is no result.
At last:
The reason why sellers can be so blatantly selling fakes, first of all, most consumers do not know how to distinguish between true and false, even if they know that it is a fake, the seller will open the unlimited mode of denial. At this time, many people may feel that trouble will continue. I used fakes.
On the other hand, the arbitration in Taobao is basically carried out in the way of protecting the seller. The process inside seems to be in a circle, and after a round of complaints, it finally returns to the starting point.
Coupled with the simplicity and ambiguity of the terms, the final interpretation will be in the direction of the seller.
After a month of rights protection, I have not only failed, but also removed a charger. I feel physically and mentally exhausted. There is also a suggestion that you should not be cheap, or go to a reliable store to buy it.
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